return and refund policy

Return and Refund Policy

Effective Date: 9th December 2024

Thank you for choosing Stoikaze, your destination for premium-quality music beats. Please read this policy carefully as it outlines the terms and conditions regarding returns and refunds for purchases made on our platform.

Why Refunds Are Not Available

Stoikaze specializes in providing digital products—music beats—that are instantly accessible upon purchase. Digital goods have unique characteristics:

  • Instant Delivery: Once the transaction is complete, the product is immediately delivered and cannot be retrieved.
  • Non-Returnable Nature: Unlike physical products, digital items cannot be returned or resold once they are accessed.
  • Transparency of Quality: Every beat available on Stoikaze is showcased with detailed descriptions and previews, ensuring you can make an informed decision before purchasing.

Because of these factors, we maintain a no-refund policy on all purchases.

Exceptional Circumstances for Refunds

Although we do not offer refunds under ordinary circumstances, we recognize that exceptional situations may occur. Refund requests will be reviewed on a case-by-case basis in the following scenarios:

  1. Technical Failures:
    • If a technical error on our end results in your inability to access the purchased beat, and the issue cannot be resolved after troubleshooting.
  2. Duplicate Transactions:
    • If you are accidentally charged more than once for the same beat.

To request a review under these circumstances, please email us at [Insert Support Email], providing:

  • Your order number
  • Proof of payment
  • A detailed description of the issue

Customer Satisfaction Commitment

While refunds are not available, we are committed to ensuring your satisfaction. If you encounter issues with a purchased beat, our team is available to assist you in resolving technical problems or answering questions about usage.

Protecting Your Rights Under GDPR

For customers within the European Union, Stoikaze fully complies with GDPR regulations. If you wish to exercise your rights under GDPR—such as accessing, modifying, or deleting your personal data—please refer to our Privacy Policy for guidance.

GDPR Compliance

If you are a resident of the European Union, you have specific rights under the General Data Protection Regulation (GDPR), including the right to access, modify, or delete your personal data. Stoikaze is committed to protecting your privacy and ensuring compliance with GDPR. For more information about how we handle your data or to exercise your rights, please refer to our Privacy Policy or contact us at [Insert Email].

Contact Us

If you have any questions about this policy, feel free to contact our support team:

  • Email: business@stoikaze.com
  • Phone: +91 9896339371